FAQs

An account is absolutely FREE. With an account you'll be among the first to receive exclusive offers, event promotions / announcements and ticket sales details. You need to have an account to buy tickets, so keep your account details up to date to ensure you don't miss out on any breaking news. Click here to register an account now.

Yes, the Account Area is a password protected environment. If you are concerned that you have lost your password, or wish to change your password, you can reset it here (or navigate to the Account Area login page and click the Forgot Password button).

Login to the Account Area and click on “My Details” in the Account Area sidebar.

Try logging in and see if you can remember what email address you might have used; our system will tell you if the email address you enter does not exist in our system. Otherwise you can contact us and we can look up your email address in our system; before doing this we will need to verify your identity.

Passwords are case sensitive, so check whether you have the Caps-Lock key on and try entering your password again. If this still doesn't work or you think you have forgotten your password, you can reset it here (or navigate to the Account Area login page and click the Forgot Password button).

You should receive an email within a few minutes of submitting your online Account registration form. This email includes a link which must be clicked in order to validate your registration. Clicking on this link double-checks that your email address has been correctly recorded and ensures you will receive important news and exclusive offers about the event/s.

When a large number of people are registering at once it may take up to half an hour to receive the confirmation email. If you do not receive a confirmation email, contact us and we'll ensure your registration is completed.

Once e-tickets are available to download from the Account Area the tickets will be stored and remain safe and secure for the life of the ticket, and therefore there is no rush to download. To download these tickets, just login to the Account Area, click on “My Tickets” in the Account Area sidebar. From this page you can choose to Download or Email your E-tickets.

To download your ticket/s you must have Adobe Acrobat Reader installed on your computer. If you do not have it installed, you can download it for free from: www.adobe.com/products/acrobat/readstep.html

You can print your E-tickets on your home printer in black and white or colour, on standard A4 paper. Please ensure that the barcode has printed correctly, otherwise we might be unable to scan your ticket correctly at the gate. Once printed, please read the terms and conditions.

If you have purchased more than one E-ticket, you will need to name the tickets you purchased for the other patrons that will accompany you. This is because in order to gain entry to your event, the name of your ticket must match the name of your ID. To name your tickets, login to the Account Area, click on “My Tickets” in the Account Area sidebar. From this page you can click the “Name” button next to each ticket and enter the name of the person it will belong to. Once you are done you can use the “Download All” to download your individually named tickets as a single PDF ready for printing.

If you haven't received your E-Tickets via email within half an hour, please check to see if your mailbox is full or if the email is in your spam folder.

You can also check that your email address is entered correctly in your Account Area, by clicking the My Details button in the Account Area sub-menu. Alternatively, you should contact us and we will be able to help you work out why you didn’t receive your tickets and assist in ensuring you receive these as soon as possible.

Note, that you can also download your E-Tickets from your Account Area by going to My Tickets and then click the View Order Details link.

On the day of the event simply take your E-ticket/s with you as you would for any event ticket. Please present your E-ticket on arrival at the entry gate. The name on your E-ticket must match the name on your ID.

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If you have been unable to find what you need in the Frequently Asked Questions section, and need further help, please complete an online help request by clicking here.

RFID Cashless Terms & Conditions – Dayboro Rodeo

At this year’s Dayboro Rodeo, we’re offering RFID wristbands as a fast, secure, and convenient payment option across the event. While cash and credit/debit cards are still accepted, RFID is the preferred method to help reduce queues and improve your overall experience. Please read the following terms and conditions relating to the use of the RFID Cashless System.

Wristband Activation & Use

• Your ticket will be scanned on entry and exchanged for an RFID wristband.
• Each wristband acts as your entry pass and a tap-and-go payment method across the site.
• A $3.50 activation fee applies and is deducted from your first top-up.
• Wristbands must remain on your wrist during the event. Lost or removed wristbands will not be replaced or refunded.

Adding Credit to Your Wristband

• Online in advance – Purchase a prepaid credit voucher via your Emedia account.
• At the event – Visit a Top-Up Station and load credit using cash or card.
• Via mobile – Scan the QR code on your wristband to top up from your phone.
• Minimum top-up onsite is $10.

Bonus Credit for Prepaid Top-Ups

Bonus credit is applied when your wristband is activated at the event:

• $50 prepaid = $5 bonus credit
• $100 prepaid = $10 bonus credit
• $150 prepaid = $15 bonus credit

Bonus credit becomes available only after your paid credit has been used. It is non-refundable, even if left unused.

Payment Options Onsite

• RFID wristbands are the preferred method of payment.
• Cash and credit/debit cards are also accepted at participating vendors.
• Tap your wristband at the terminal to complete purchases. Remaining balances will be displayed.

Lost or Damaged Wristbands

• Lost wristbands cannot be replaced or refunded.
• If damaged, see the Info Tent to have your balance transferred to a new wristband.

Refunds for Unused Credit

• Refunds apply only to unused paid credit.
• Bonus credit is not refundable.
• The refund portal is open from 12:00 pm on 6 May to 12:00 pm on 9 May 2025.
• A $2.00 admin fee applies to each refund.
• You must provide the unique serial number from your wristband.
• Refunds will not be processed during the event or after the refund window closes.

Additional Notes

• Bonus credit is only available with prepaid vouchers purchased before the event.
• Paid credit must be used before bonus credit becomes available.
• Unredeemed prepaid vouchers may not be eligible for refund.
• Keep your wristband until after the event in case you wish to apply for a refund.

© 2025 Dayboro Rodeo. All Rights Reserved.

IMPORTANT: RFID Refund Info – Don’t Toss Your Wristband!

If you used an RFID wristband at the event, DO NOT THROW IT AWAY – you’ll need it to claim your refund!

The refund portal opens 12:00 PM on 6 May and closes 12:00 PM on 9 May 2025 – no refunds will be processed outside this window.

Refunds apply to UNUSED PAID CREDIT ONLY – bonus credit is not refundable.

You must enter the unique serial number on your wristband to request a refund.
A $2.00 admin fee applies to each refund.

No refunds will be processed during the event or after the portal closes.

Hang onto that wristband and stay tuned – we’ll post the refund link to facebook, email and SMS once the portal is live!